SRM (Strategic Resource Management), a trusted advisory firm serving financial institutions globally, announced that former Navy Federal Credit Union President and CEO Mary McDuffie is the newest member of its diverse and growing International Advisory Board. With a distinguished career spanning over two decades at Navy Federal Credit Union, McDuffie fostered a member-centric, highly-digital culture at the top U.S. credit union (by asset size).
During her time at Navy Federal, McDuffie served as President and CEO after previously holding the role of Chief Operating Officer. She also held various senior leadership roles within the organization, including senior leadership roles in marketing, lending, and digital and voice channels.
“Mary McDuffie is a superstar in her industry, excelling across operations, member experience, and communications,” noted Brad Downs, SRM’s Chief Executive Officer. “Mary’s perspective on the continuing transformation of the financial services industry is exactly what our advisory board needs right now. We’re so excited for her to join us and be a catalyst for SRM’s growth and expansion.”
McDuffie was pivotal in shaping innovative programs at Navy Federal, including establishing a world-class cloud data infrastructure and launching the credit union’s first mobile banking app. As CEO, she shaped a new strategic approach for the credit union.
“It’s an honor to be part of SRM’s International Advisory Board and to have the opportunity to work with an organization committed to guiding clients into the future,” said McDuffie. “I look forward to sharing my expertise in ways that help SRM reach its long-term vision and objectives.”
SRM’s International Advisory Board comprises industry leaders from around the globe. The thirteen board members provide strategic guidance and perspective across SRM’s operating model and services. Members also help SRM foster strategic global partnerships and alliances.