The Secret To Better Decisions At Work When Technology Moves Too Fast

The Secret To Better Decisions At Work When Technology Moves Too Fast

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The pace of work has always challenged leaders, but the acceleration brought on by new technology has created a new kind of pressure. Leaders are flooded with information, surrounded by rapid change, and expected to respond before they have a chance to understand the full picture. During my interview with Ellen Langer, the Harvard social psychologist widely known as the mother of mindfulness, she explained that people often believe they are paying attention long after their minds have shifted into habit. That insight stayed with me because it reflects so much of what leaders face today. When the environment moves faster than the thinking required to make a good decision, leaders need conversations that produce clarity rather than assumptions.

Natalie Nixon, a creativity expert, Jeff Wetzler, a learning strategist, and I examined the speed of change and its impact on leadership behavior in a Fast Company article about balancing urgency with curiosity. All three of us saw the same pattern. Leaders want to help their teams move forward, yet the pace of technology can push them into immediate action. That pace can narrow their perspective without them realizing it. The leaders who make better decisions are the ones who pause long enough to ask thoughtful questions that bring out information everyone needs.

When Technology Seems To Move Too Fast For Meaningful Conversations

Technology creates an instinct to respond quickly. Leaders want to keep things moving. Teams want to stay productive. That can cause people to cut short the time they need to think. Ellen Langer told me that when people believe they already understand what is happening, their minds slip back into familiar patterns. They stop noticing the details that shape the situation in front of them. That shift happens without awareness, which is why it can take leaders by surprise.

Fast environments push people toward action because exploration feels slow. That can cause leaders to rely on assumptions instead of information. Teams often adjust their behavior based on the leader’s pace. If the leader moves quickly, the team usually narrows the discussion. When technology moves too fast, everyone can end up reacting instead of thinking. That is why slowing down at key moments becomes essential.

How Does Mindful Awareness Help Leaders When Technology Moves Too Fast

Mindfulness, as Ellen Langer describes it, is the simple practice of noticing. It is not simply meditation or clearing the mind. It is the act of paying attention to subtle differences that make each moment unique. When leaders use this kind of mindful awareness, they interrupt the urge to react out of habit. Instead of jumping to the first explanation they hear, they take a moment to ask what else might be true.

During my conversation with Roger Martin, the strategy advisor and former dean of the Rotman School of Management, he shared a question that helps leaders uncover what else might be true. He suggested asking, “What would have to be true for this idea or concern to make sense?” That question shifts the discussion from judging an idea to exploring its possibilities. It slows the pace just enough for leaders to see the assumptions behind a decision and to consider alternative explanations that may not have surfaced yet.

This approach becomes even more important when technology moves faster than people can process. Leaders who stay present pick up early signals. They notice concerns that team members might hesitate to share. They hear the meaning behind the words rather than only the words themselves. Ellen Langer’s research shows that mindful attention improves judgment, memory, and clarity. Leaders benefit from those same gains when they create just a bit more room to think.

What Can Leaders Learn From Satya Nadella When Technology Moves Too Fast

Satya Nadella offered a powerful example of this when he stepped into the CEO role at Microsoft. He encouraged leaders across the company to move from a know-it-all mindset to a learn-it-all mindset. That shift allowed leaders to listen long enough to understand how their teams saw the situation.

Nadella emphasized the value of staying open to what employees were experiencing in their work. When leaders listened longer, teams brought out better information. This approach helped Microsoft manage rapid technological change by encouraging thoughtful conversations that supported innovation. It allowed teams to raise concerns earlier and helped leaders make choices grounded in insight rather than speed.

How Can Leaders Strengthen Team Conversations When Technology Moves Too Fast

Leaders can improve decision quality by adding a few simple habits to their conversations. Asking a clarifying question before offering an opinion helps teams feel comfortable sharing details that might not surface otherwise. A brief pause after asking a question gives people a moment to gather their thoughts. It also signals that the leader values reflection. Leaders can invite team members to share what they believe might be missing from a discussion. That opens the door to more complete information.

Why Do Better Questions Improve Decisions When Technology Moves Too Fast

Better questions help leaders gather information that speed alone cannot uncover. Noticing even small details can completely change how people understand a situation. Leaders benefit from this awareness because it protects them from decisions based on incomplete thinking.

In fast environments, it is easy to move ahead before the information is clear. Questions bring leaders back into the present so they can act from a grounded perspective. These questions also help teams feel valued. When leaders ask about concerns, possibilities, or interpretations, teams experience the conversation as a partnership. That strengthens trust and leads to more accurate information.

What Is The Leadership Opportunity When Technology Moves Too Fast

Leaders today face an unprecedented pace. Technology keeps advancing, and the expectations placed on leaders advance with it. Leaders benefit when they slow the conversation just enough to notice what matters. Leaders improve their judgment when they stay present, ask one more question, and create room for their teams to think. Leaders who manage the pace of their conversations build stronger trust, uncover better information, and make decisions that hold up under pressure. When technology moves too fast, leaders gain an advantage by creating space for clarity. The decisions that follow are more accurate, more informed, and aligned with the realities their teams face.