The energy giant has announced a new collaboration with Google Cloud
OVO Energy makes ‘critical’ announcement for millions of customers
OVO will collaborate with Google Cloud to use AI to redesign the energy experience for customers, it has announced. The energy giant has announced a new collaboration with Google Cloud, to improve customer experience by adopting Google Cloud’s AI capabilities.
By combining OVO’s expertise in serving millions of customers with Google Cloud’s AI products and Cloud technologies, including Google’s Gemini models, the collaboration will accelerate innovation helping customers understand, manage, and reduce their energy use, and to provide enhanced support to households.
Uniquely, AI will also play a critical role in identifying and supporting vulnerable customers. By using adaptive learning to detect signs of financial hardship, changes in energy usage and understanding a customer’s personal needs; OVO will proactively offer support to those who need help most.
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Maureen Costello, Vice President, UKI and SSA, Google Cloud said: “Energy use is one of the defining challenges of our time. Technology has a critical role to make it work better for people.
“We’re excited to work with OVO to apply AI in practical ways that improve outcomes, reduce complexity and support a more resilient energy system.”
Bronwyn Barnett, Director of Product, AI & Automation, OVO, said: “We want to make energy cheaper, greener and simpler for customers.
“By teaming up with Google Cloud, and underpinned by Kaluza’s Energy Intelligence platform, we’re bringing the best of energy and technology together to truly evolve the customer value offering and personalise their experiences.
“Combining Google’s AI suite and OVO’s in house capabilities will accelerate how OVO supports every household with richer context and agentic automation to unlock new efficiencies.“.
OVO won Company of the Decade at the BusinessGreen Leaders’ Awards 2020.
The energy giant, which is rivalled by British Gas, EDF, EON Next, and more, will become a true net zero business by 2035, it hopes.