Big energy supplier with 300,000 customers opens £150 rebate scheme – check if you need to apply

A BIG energy supplier with 300,000 customers has opened application for a £150 rebate scheme this winter.

SO Energy is giving eligible customers extra cash through the Warm Home Discount to help reduce their bills this winter.

1

Eligible customers will have the discount applied to their electricity bills by March 31, 2026 at the very latest, with some not needing to apply at all.

The Warm Home Discount has expanded this year, removing the “hard-to-heat” rule for England and Wales.

Low-income families on certain benefits no longer need to live in energy-inefficient homes to qualify.

This change means 2.7million more households, including 900,000 families with children, will receive the £150 rebate, bringing total eligible homes to six million.

Between October and December, the government will issue letters to households that qualify for the scheme.

However, to be eligible for the discount, you need to have been claiming one of nine means-tested benefits on a specific date – August 24:

And you could also getqualify if your household income falls below a certain threshold and you get either:

• Child Tax Credit
• Working Tax Credit

If you weren’t claiming any of these benefits on August 24, 2025, you won’t be eligible for the payment.

However, even if you aren’t receiving pension credit on the qualifying date, there’s a trick you can follow to ensure that you get the extra cash later.

This is because your eligibility for certain benefits can be backdated.

For example, successful pension credit claims can be backdated by three months.

Claims for Universal Credit can be backdated by one month.

Around 700,000 pensioners are eligible for pension credit but not claiming it.

We’ve explained everything you need to know about SO Energy‘s scheme below.

Do I need to apply for the discount?

Households in England and Wales don’t have to apply to get the cash and receive it automatically.

You should look out for a letter between October 2025 and early January 2026 telling you:

• You’re eligible and you’ll get the discount automatically; or
• You might be eligible, and you need to give more information.
• The letter will tell you to call the helpline by 27 February 2026 to confirm your details.

If you don’t get the letter by early January 2026 and you think you’re eligible, you need to call the helpline on 0800 030 9322.

If you’re eligible, your electricity supplier will apply the discount to your bill by March 31, 2026.

The Warm Home Discount is available no matter who your energy provider is.

If you’re not with SO Energy, make sure to check with your own supplier to see how and when you’ll be paid.

If you live in Scotland, you may need to apply for the Warm Home Discount.

In Scotland there’s a “core group” that’ll receive an automatic payment and a “broader group” which has to apply for the scheme with their energy provider.

You’ll need to check with your energy supplier directly to see the eligibility requirements and details on how to apply.

The scheme will have more applicants than places, so make sure you apply as soon as possible.

SO Energy customers can apply by visiting justsoyouknow.so.energy/posts/2110459-warm-home-discount.

How will I receive the discount from SO Energy?

If you pay by direct debit or on receipt of your bill the £150 Warm Home Discount will be added to your electricity account as a credit.

If you have a traditional prepayment meter, SO Energy will send you a voucher you can use to top up your meter at your nearest Paypoint kiosk.

You can find your closest one by visiting consumer.paypoint.com/cashout.

If you’ve got a smart prepayment meter, SO Energy will send the discount directly to your meter as a credit.

It will then send you an email to let you know it’s on there.

What energy bill help is available?

There’s a number of different ways to get help paying your energy bills if you’re struggling to get by.

If you fall into debt, you can always approach your supplier to see if they can put you on a repayment plan before putting you on a prepayment meter.

This involves paying off what you owe in instalments over a set period.

If your supplier offers you a repayment plan you don’t think you can afford, speak to them again to see if you can negotiate a better deal.

Several energy firms have schemes available to customers struggling to cover their bills.

But eligibility criteria vary depending on the supplier and the amount you can get depends on your financial circumstances.

For example, British Gas or Scottish Gas customers struggling to pay their energy bills can get grants worth up to £2,000.

British Gas also offers help via its British Gas Energy Trust and Individuals Family Fund.

You don’t need to be a British Gas customer to apply for the second fund.

EDF, E.ON, Octopus Energy and Scottish Power all offer grants to struggling customers too.

Thousands of vulnerable households are missing out on extra help and protections by not signing up to the Priority Services Register (PSR).

The service helps support vulnerable households, such as those who are elderly or ill.

Some of the perks include being given advance warning of blackouts, free gas safety checks and extra support if you’re struggling.

Get in touch with your energy firm to see if you can apply.